For purchases made on our website, you should address your queries directly with our Customer Service Center on (44) 988018038

Defective product or transport damage and broken order

In cases where the product you purchased has a manufacturing defect, or any other problem that prevents its correct use:

If you have received your product with any alleged fault or defect, please notify us immediately. You have up to 7 calendar days to request an exchange or return if your product has not been used.

In the case of products with defects found after use: Products sold by Queen Adesivos have a 90-day legal warranty. If after using the product, you identify any type of fault or defect, you should contact our Customer Service Center.

1 - You must contact our Customer Service Center within a maximum period of 30 (thirty) calendar days from the date of receipt of the product.

2 - When delivering the order, instruct the recipient to evaluate the packaging upon delivery. If you detect that the packaging has been tampered with or that the product is damaged, refuse the order so that it can be returned and exchanged for another.

3 - The website will allow exchanges of your products as long as it is done for a product of equal value.

4 - The product's stock availability will be checked and Queen Adesivos will have a period of 30 calendar days to make the exchange.

5 - If the product to be exchanged is no longer available in our stocks, the consumer will receive a credit for new purchases on our website for the same value as the product originally purchased.

6 - For products purchased on sale, if an exchange and/or return is necessary, the amount considered will be the amount paid for the product and not its original value. Example: If you purchased an item on sale for R$60.00 but its original value was R$120.00, the amount considered will be R$60.00.

Purchase regret

Our customer has every right to cancel the purchase, returning the order, but to do so, it is necessary to follow the rules below.

1 - You must contact our Customer Service Center or contact us within a maximum period of 07 (seven) calendar days from the date of receipt of the product.

2 - The product cannot show signs of use.

 

Refund of the amount paid according to the payment method

In cases where it will be necessary for us to refund the purchase amount, the procedures are as follows:

1 - Orders paid with a bank slip, you must provide the bank account number for deposit in your name (account holder) containing the necessary information for the deposit:

(Full name, CPF number, bank name, bank account number, bank branch number).
The refund will be made to your checking account within 10 (ten) days.

1 - Orders paid by credit card will require a refund to your card administrator.

Important: The refund of the installments paid may occur in up to 02 (two) subsequent invoices, as depending on the invoice due date, the refund may occur in the month following the cancellation request.
Please note that this procedure is the responsibility of the card administrator.